FAQ & information security
Plain answers to the questions rehabilitation providers, insurers and employers ask about Reflo Health occupational mental-health assessments.
Reflo Health provides focused occupational mental-health assessments for organisations managing work, rehabilitation and employee health in Australia.
Assessments help organisations make clearer decisions about work capacity, fitness for work, return to work and reasonable adjustments.
Reflo Health is not a treatment service and does not provide ongoing psychiatric care.
Rehabilitation providers, occupational-health organisations, insurers, claims managers and employers.
Referrals are accepted where the question relates to work capacity, functional impact or fitness for work.
Assessments are undertaken by Australian-registered medical practitioners undertaking specialist training in psychiatry, where appropriate to the referral question, clinician competence and applicable requirements.
Where a matter requires specialist psychiatric opinion, permanent impairment assessment, complex causation or expert evidence, it is identified as outside the routine assessment pathway and an escalation pathway is recommended.
Reports address the occupational questions raised in the referral: current capacity, suitable hours and duties, restrictions and adjustments, and recommended next steps.
Reports state the information relied upon, the clinical reasoning applied and any limitations affecting the opinion.
Assessment length depends on the referral question and the documentation provided. Timeframes are confirmed at the point of referral.
Yes. The person being assessed is informed of the purpose of the assessment, who the report is prepared for, and how their information will be used, and consent is obtained before the assessment proceeds.
Information is collected only where it is relevant to the referral question and is handled in line with Australian privacy obligations.
Our full approach is set out in the privacy overview.
Yes. Reflo Health uses commercial business-grade infrastructure providers with industry-standard encryption and secure transmission, including HTTPS/TLS.
Access to operational systems is restricted to authorised accounts protected by authentication controls.
Some third-party infrastructure providers may process or store information outside Australia as part of cloud-based operations.
Reflo Health uses established commercial providers and aims to minimise unnecessary data retention wherever reasonably practical.
No. Reflo Health provides assessment only, and does not provide emergency or crisis mental-health care.
In an emergency, contact 000 or your local mental-health service.
Email hello@reflohealth.com with the referral question and relevant background, or use the enquiry form on the home page to discuss a pilot.
For anything not covered here, email hello@reflohealth.com.